Service Of Solution Refund and Cancellation Policy

At Service Of Solution, we are dedicated to providing high-quality services that meet your expectations and cater to your needs. We understand that sometimes plans change, and cancellations or refunds may be necessary. This policy outlines the conditions under which you can request a refund or cancel a booking made through the Service Of Solution app.

Cancellations

• Provider Availability: You may cancel any booking free of charge until a provider has accepted it. To cancel, open the Service Of Solution app, navigate to your booking details, and select “Cancel Booking.” If the booking is canceled before it’s accepted by a provider, you will receive a full refund of the service fee for advance booking services.

• Provider Unavailability: In rare cases where a service provider is unable to attend your scheduled appointment due to unforeseen circumstances, the provider may decline your service. In these cases, you will have the option to:

  • Reschedule your appointment at a more convenient time, or
  • Cancel the booking and receive a full refund with no cancellation fee (applicable for advance bookings).

Refunds

• Refunds for eligible bookings will be credited to the user's wallet if the service was booked in advance. These funds can be used for future bookings within the app.

Non-Eligible Refund Situations

Certain situations may not qualify for a full refund, including:

• Canceling the booking after the provider has accepted it.
• Dissatisfaction with the service quality if the provider completed the service as described in the app.
• Minor delays or inconveniences experienced during the service.
• Requests to alter the service scope after the provider’s arrival, which may result in additional charges.

Dispute Resolution

If you have concerns or disputes regarding a refund or cancellation, please reach out to Service Of Solution customer support at support@serviceofsolution.com or call us at 919-745-0955. We are committed to resolving all issues fairly and ensuring a positive experience.

Important Notes

This Refund and Cancellation Policy applies to all bookings made through the Service Of Solution app or website. We reserve the right to modify this policy at any time without prior notice, and the most current version will always be available on the app and website.

By using the Service Of Solution app, you agree to adhere to this Refund and Cancellation Policy.

For further questions, please do not hesitate to contact our support team.

Sincerely,
The Service Of Solution Team